Политика возврата средств

Returns
Unfortunately, we cannot accept returns on any item sold. But we are committed to providing customers with the best after-sales service.
You can always contact us for any question at sales@geoknife.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.


Refund & Exchange Policy
We offer an exclusive 10-Day Exchange & Refund Policy. Our policy lasts 10 days from the date of delivery as confirmed by the delivery note. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We only replace items if they are defective or damaged. If you need a replacement for the same item, send us an email at sales@geoknife.com. If a defective item was found within 10 days, users can apply for a refund or replacement, and we're fully responsible for shipping and handling charges for the replacement.

  • If a refund or replacement is requested for non-defective products, users will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
  • To be eligible for the 10-Day Guarantee, the item must be in its original package with all original contents undamaged. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
    There are certain situations where only partial refunds are granted (if applicable)
    *Item with obvious signs of use
    *Item that has been opened
    *Any item not in its original condition, is damaged or missing parts for reasons not due to our error